Brat and Suzie

Customer Service

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Payment

Credit card transactions are handled through PayPal™ but you don't need a PayPal account to make an order - any credit or debit card will do. You will be redirected to the secure PayPal website when you place an order. And then receive an email confirmation when we have received your payment.

Xmas Returns

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.

Our extended Christmas returns policy is valid from 15th November 2014. This means that you can now return online purchases up until January 17th 2015.

Shipping and Delivery

Please note that delivery time for standard orders is currently 3-4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact our Customer Services department. Deliveries to the Northern Ireland and the Highlands and Islands will take longer to arrive.

Shipping is currently £3 per order for UK Customers which are sent out Royal mail 1st class. We do not make a profit on postage costs and only charge you what it costs us to pick, pack and post your order. 

We ship to all of Europe, the USA and Internationally. If you can’t find your location from our drop down menu and want to make an order please email us and we will see if we can fulfill your order.

CountryPriceDelivery Time
Andora £6.00 5-7 days
Austris £6.00 5-7 days
Belguim £6.00 2-3 days
Bulgaria £6.00 2-3 days
Canada £10.00 5-7 days
Croatia £6.00 2-3 days
Czech Republic £6.00 2-3 days
Denmark £6.00 2-3 days
Finland £6.00 2-3 days
France £6.00 2-3 days
Germany £6.00 2-3 days
Gibraltar £7.00 5-7 days
Greece £6.00 2-3 days
Greenland £6.00 5-7 days
Hungary £6.00 2-3 days
Iceland £6.00 5-7 days
Ireland £4.00 2-3 days
Italy £6.00 2-3 days
Luxembourg £6.00 2-3 days
Mexico £10.00 5-7 days
Monaco £6.00 5-7 days
Netherlands £6.00 2-3 days
Norway £6.00 2-3 days
Poland £6.00 2-3 days
Portugal £6.00 2-3 days
Romania £6.00 2-3 days
Slovakia £6.00 2-3 days
Spain £6.00 2-3 days
Sweden £6.00 2-3 days
Switzerland £6.00 2-3 days
Ukraine £6.00 2-3 days
United Kingdom £3.00 2 days
USA £10.00 5-7 days
Rest of the World £12.00 5-10 days

 

Intellectual Property Rights

Intellectual Property Rights - The designs and content rights of this website are owned by Brat and Suzie. They are protected by copyright and intellectual property rights. You may not copy, reproduce, modify, distribute, display, post or transmit any part of this site without explicit consent. All trademarks, product designs and company names or logos featured on this website are the property of their owners.