Brat and Suzie

Customer Service

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Payment

Credit card transactions are handled through PayPal™ but you don't need a PayPal account to make an order - any credit or debit card will do. You will be redirected to the secure PayPal website when you place an order. And then receive an email confirmation when we have received your payment.

Xmas Returns

Over Christmas we extend our returns policy as we know many items are being given as gifts and customers may start their shopping early and want more time to exchange or refund if gifts are unsuitable.

For 2013, the extended refund period starts on the 17th December 2013 and runs through to the 18 January 2014.  Our other refund terms and conditions still apply.

Xmas Shipping and Delivery

Our last date for posting in the UK for delivery is the 18th December. Orders placed after the 18th of December run the risk in not be delivered in time. Last date for international and Europe:

Wednesday 4 December Asia, Far East (including Japan), New Zealand
Thursday 5 December Australia
Friday 6 December Africa, Caribbean, Central & South America, Middle East
Monday 9 December Cyprus, Eastern Europe
Tuesday 10 December Canada, France, Greece, Poland
Friday 13 December USA
Saturday 14 December Western Europe (excluding France, Greece, Poland)

Shipping and Delivery

Please note that delivery time for standard orders is currently 3-4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact our Customer Services department. Deliveries to the Northern Ireland and the Highlands and Islands will take longer to arrive.

Shipping is currently £3 per order for UK Customers which are sent out Royal mail 1st class. We do not make a profit on postage costs and only charge you what it costs us to pick, pack and post your order. 

We ship to all of Europe, the USA and Internationally. If you can’t find your location from our drop down menu and want to make an order please email us and we will see if we can fulfill your order.

CountryPriceDelivery Time
Andora £6.00 5-7 days
Austris £6.00 5-7 days
Belguim £6.00 2-3 days
Bulgaria £6.00 2-3 days
Canada £10.00 5-7 days
Croatia £6.00 2-3 days
Czech Republic £6.00 2-3 days
Denmark £6.00 2-3 days
Finland £6.00 2-3 days
France £6.00 2-3 days
Germany £6.00 2-3 days
Gibraltar £7.00 5-7 days
Greece £6.00 2-3 days
Greenland £6.00 5-7 days
Hungary £6.00 2-3 days
Iceland £6.00 5-7 days
Ireland £4.00 2-3 days
Italy £6.00 2-3 days
Luxembourg £6.00 2-3 days
Mexico £10.00 5-7 days
Monaco £6.00 5-7 days
Netherlands £6.00 2-3 days
Norway £6.00 2-3 days
Poland £6.00 2-3 days
Portugal £6.00 2-3 days
Romania £6.00 2-3 days
Slovakia £6.00 2-3 days
Spain £6.00 2-3 days
Sweden £6.00 2-3 days
Switzerland £6.00 2-3 days
Ukraine £6.00 2-3 days
United Kingdom £3.00 2 days
USA £10.00 5-7 days
Rest of the World £12.00 5-10 days

 

Intellectual Property Rights

Intellectual Property Rights - The designs and content rights of this website are owned by Brat and Suzie. They are protected by copyright and intellectual property rights. You may not copy, reproduce, modify, distribute, display, post or transmit any part of this site without explicit consent. All trademarks, product designs and company names or logos featured on this website are the property of their owners.