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Customer Service
Brat and Suzie website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Once your order has been confirmed, we will not be able to make any changes.
Returns
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Please also note that items must be returned with all of the labels and tickets intact.
UK Delivery Times
Please note that delivery time for standard orders is currently 3-4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact our Customer Services department. Deliveries to the Northern Ireland and the Highlands and Islands will take longer to arrive.
A signature is requested on delivery. If you are not in when our couriers first try to deliver follow the instructions on the card left by the courier to arrange redelivery.
